Tottenhamgreen Storage Service Terms and Conditions

These storage service terms and conditions set out the basis on which Tottenhamgreen Storage provides storage solutions to customers in the UK. By making a booking, placing goods into storage, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming any reservation. These terms are intended to be clear, fair, and practical, and they apply to all users of the storage facility and related services.

In these terms, references to “we”, “us”, and “our” mean Tottenhamgreen Storage, and references to “you” mean the person or business entering into the storage agreement. These Tottenhamgreen storage terms apply to personal and business customers unless a separate written agreement states otherwise. We may update these terms from time to time, and the version in force at the time of booking will normally apply to your storage arrangement.

A storage booking is only confirmed once the required information has been provided, any applicable checks have been completed, and payment or a valid payment method has been accepted. We may refuse a booking if we reasonably believe the goods are unsuitable for storage, the account details are incomplete, or the booking would create a safety or legal issue. You are responsible for ensuring the information you provide is accurate, complete, and kept up to date throughout the storage period.

Booking Process

To start the booking process, you must provide the details we request, including your name, address, contact information, the type of goods to be stored, and the preferred unit size or service level. A quotation or availability statement does not create a binding contract until the booking is accepted by us. Any estimate of space, duration, or charges is based on the information you supply. If your storage needs change before move-in, you must tell us promptly so we can confirm whether the revised arrangement is possible.

Once the booking has been accepted, you will receive confirmation of the main service terms, the start date, and any agreed access arrangements. You may also be asked to provide identification, proof of address, or evidence of authority where you are storing goods on behalf of another person or business. We may carry out reasonable verification checks to protect against fraud, misuse, or illegal storage activity. Failure to supply the requested information may result in delay or cancellation of the booking.

You must ensure that all goods delivered into storage are properly packed, labelled where appropriate, and suitable for the conditions of storage. We are not responsible for packaging that is inadequate, fragile items that are not protected, or goods that are described incorrectly. The storage agreement begins when your goods are placed into the allocated space or when the service start date is reached, whichever happens first. If you do not arrive or do not deliver goods within a reasonable period after the agreed start date, we may treat the booking as cancelled.

Payments, Charges and Fees

All charges for the storage service must be paid in accordance with the pricing and billing schedule provided at the time of booking. Fees may include storage rent, administration charges, lock or access charges, insurance-related fees if applicable, and any other agreed service charges. Unless otherwise stated, prices are quoted in pounds sterling and are subject to any applicable taxes. Where a promotional rate or introductory offer has been applied, the offer will only remain valid for the period stated and may revert to standard rates afterwards.

Payment is due in advance unless we agree otherwise in writing. You must keep your payment method valid and ensure that funds are available when payment is requested. If a payment fails, is reversed, or is not received on time, we may suspend access, charge reasonable late payment costs, or end the agreement in accordance with these terms. We may also apply administration charges for missed payments, chargebacks, or additional work caused by overdue accounts, provided those charges are reasonable and lawful.

Tottenhamgreen Storage may review prices from time to time, including where operating costs, demand, or service conditions change. We will give notice of any standard price adjustment where required by law or by the agreement. If you do not agree to a revised charge, you may end the storage arrangement in accordance with the cancellation provisions below before the new rate takes effect. Any unpaid sums remain due after termination, and we may recover them as a debt.

Cancellations and Ending the Agreement

You may cancel a booking before the service start date by giving notice in line with the cancellation period stated in your booking confirmation. If no specific period is stated, you should give notice as soon as possible. Any deposit, reservation fee, or advance payment may be refundable only to the extent stated in the booking terms or required by law. Where we have already incurred costs because of your booking, we may retain a reasonable amount to cover those costs.

After the storage agreement has started, you may end it by giving written notice and removing all goods by the agreed end date. You remain responsible for rent and other charges until the goods have been collected and the storage space has been returned empty, clean, and fit for reallocation. If goods are left behind after the end date, we may continue charging storage fees and, where permitted by law, treat the goods as abandoned after reasonable notice and process them accordingly.

We may cancel, suspend, or refuse the service if you breach these terms, provide false information, fail to pay, store prohibited items, or create a health, safety, or legal risk. In such cases, we will normally give notice where reasonably practicable. We may also end the agreement immediately if required to do so by law or where continuing the service would expose us, our staff, other customers, or the premises to unacceptable risk. If the agreement ends, you must remove your goods promptly and settle any outstanding charges.

Customer Responsibilities and Permitted Use

You must use the storage facility and any related services lawfully, reasonably, and in a way that does not cause nuisance, damage, or disruption. You are responsible for the contents of the items you store, for their lawful ownership or possession, and for ensuring they can be stored without breaching any law, regulation, or third-party right. You must not use the premises as a place of residence, business operations centre, or for any activity that requires a separate licence unless expressly permitted in writing.

You should inspect your goods regularly if access is allowed, and you must notify us promptly of any issue affecting security, condition, or safety. If you notice water ingress, fire risk, pest activity, damage, or any other concern, you should report it without delay so appropriate action can be considered. You are expected to take reasonable steps to protect your own property, including adequate packaging, labelling, and insurance where appropriate. Any failure to do so may reduce or remove any claim you may otherwise make.

We may set reasonable operational rules for access, vehicle use, loading, unloading, keys, padlocks, alarms, and general behaviour on site. These rules form part of the storage agreement and are designed to protect the facility and all users. A breach of those rules may lead to temporary restrictions, additional charges, or termination of the agreement if the breach is serious or repeated. You must also ensure that any person you authorise to access the stored goods follows these terms.

Prohibited and Restricted Goods

You must not store any item that is illegal, stolen, counterfeit, dangerous, noxious, explosive, flammable beyond ordinary household quantities, or otherwise unsuitable for safe storage. This includes, without limitation, firearms, ammunition, fireworks, gas cylinders, hazardous chemicals, asbestos, toxic waste, live animals, perishable food, and any item that may attract pests or create odour, leakage, or contamination. We may refuse access, remove the item, or notify authorities if prohibited goods are found or reasonably suspected.

Some goods may be restricted because of their size, weight, value, fragility, or special storage requirements. If you wish to store high-value items, antiques, documents, electronics, or items requiring climate control, you must tell us in advance so we can confirm whether the service is suitable. Even where we accept such goods, you remain responsible for ensuring they are packaged and insured appropriately. We do not guarantee that the facility will be suitable for items requiring specialist conservation or preservation unless this is specifically agreed in writing.

If we believe prohibited goods are being stored, we may act immediately to protect the facility and persons on site. That may include isolating the goods, arranging their safe removal, contacting emergency services, or informing the relevant authorities. Any costs we reasonably incur in dealing with prohibited items may be charged to you. You remain responsible for any loss, damage, or regulatory consequences arising from the storage of restricted or prohibited items, except where such liability cannot lawfully be excluded.

Waste Regulations and Disposal

You must not leave waste, packaging, unwanted furniture, broken items, liquids, rubble, or other refuse in the storage space unless we have expressly agreed to dispose of it as part of the service. The storage unit must be returned clean and empty at the end of the agreement. Any rubbish left behind may be treated as waste for disposal purposes, and you may be charged the reasonable cost of collection, handling, transport, recycling, or disposal. We may also charge for cleaning, pest control, or decontamination if required.

You are responsible for complying with all applicable UK waste laws and environmental requirements relating to items you bring onto the premises. This includes ensuring that waste is handled lawfully, separated where necessary, and transferred only to an authorised person or facility. You must not use the storage service to circumvent waste disposal duties or to store materials that should be disposed of or processed elsewhere. Where hazardous or controlled waste is involved, you must obtain any required permissions and documentation before bringing it onto the site.

We reserve the right to remove and dispose of waste left in breach of these terms, and to recover our reasonable costs from you. If items appear to present an environmental risk, we may contact specialists or authorities without notice. You are responsible for all losses, penalties, fines, or claims arising from your failure to comply with waste regulations, except where the law does not allow liability to be transferred. These obligations continue even after the agreement has ended if waste or contamination linked to your goods remains to be addressed.

Liability, Insurance and Claims

We will take reasonable care in operating the facility and providing the Tottenhamgreen Storage service, but we do not guarantee against every possible risk. To the fullest extent permitted by law, we are not liable for loss or damage caused by events outside our reasonable control, by your own breach of these terms, by the nature of the goods stored, or by inadequate packaging, declaration, or labelling. We are also not responsible for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Where we are found liable for direct loss or damage to your goods, our liability may be limited to the lesser of the proven loss and any applicable cap stated in your agreement or by law. You should consider taking out appropriate insurance cover for the full replacement value of your stored items.

If you wish to make a claim, you must notify us as soon as reasonably possible and provide evidence of the loss, the items affected, the circumstances, and any supporting documentation. You must also take reasonable steps to minimise any loss. We may inspect the goods, request additional information, or require an inventory before assessing the claim. Any claim may be rejected if it is made too late, is unsupported, or arises from prohibited, undeclared, or improperly packed items.

Security, Access and Force Majeure

Any keys, codes, fobs, or access devices issued to you remain subject to our security procedures and must not be copied, shared, or used by unauthorised persons. You are responsible for keeping access information confidential and for any use made of it by people you authorise. We may change security arrangements where reasonably necessary to protect the facility, staff, or customers, and you agree to comply with those changes.

We may temporarily suspend access to all or part of the facility for maintenance, safety, repairs, emergencies, or events beyond our control. Such events may include fire, flood, power failure, severe weather, strike action, public health emergencies, or supply chain disruption. Where practicable, we will act reasonably and seek to minimise inconvenience. A temporary suspension for a valid operational or safety reason does not automatically mean we are in breach of the storage agreement.

Neither party will be responsible for failure or delay caused by events outside reasonable control, provided that the affected party takes reasonable steps to reduce the impact. If such an event continues for a prolonged period, either party may have the right to end the agreement on written notice. Any prepaid charges will be handled fairly, taking account of the period during which the service was unavailable and any costs already incurred in delivering the service.

Governing Law and Final Provisions

These terms and any dispute or claim arising from them, or from the provision of the storage service, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law gives you a different right. If any part of these terms is found to be invalid, unlawful, or unenforceable, that part will be treated as removed to the extent necessary, and the remainder will continue in force.

Any failure by us to enforce a right or remedy immediately does not waive that right or remedy. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them unless expressly stated otherwise. These terms, together with the booking confirmation and any written variation, form the full agreement between you and us regarding the storage service. In the event of inconsistency, the written booking confirmation may take priority over general wording only to the extent stated.

By using Tottenhamgreen storage services, you confirm that you have read, understood, and agreed to these terms and conditions. You also confirm that you are authorised to enter into the agreement and that the goods placed into storage are lawfully possessed and suitable for storage under these rules. We encourage all customers to keep a copy of the booking confirmation and these terms for future reference, as they explain your rights, obligations, and the standards that apply throughout the service period.