Storage Tottenham Green Privacy Policy
This Privacy Policy explains how Storage Tottenham Green collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Tottenham Green area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
This Privacy Policy applies to all Storage Tottenham Green customers and users of our services in the area, whether you rent a storage unit, make an enquiry, visit our premises, or interact with us in any other way in connection with our storage services.
Who we are and scope of this policy
Storage Tottenham Green is a storage services provider offering storage units and related services to customers in the Tottenham Green area. For the purposes of data protection law, Storage Tottenham Green is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you engage with our services.
This Privacy Policy covers personal data we collect directly from you, data we receive from third parties, and data we generate about you when you use our services.
Personal data we collect
We may collect and process the following categories of personal data when you use Storage Tottenham Green services:
Identification and contact details, such as full name, postal address, billing address, date of birth, and any professional or business contact details you provide.
Account and contract information, such as customer reference numbers, storage unit numbers, contract start and end dates, payment history, and records of communications relating to your account.
Payment and billing details, such as payment method, billing history, partial card details where necessary for transaction confirmation, and records of invoices and receipts. We do not store full payment card data where it is not strictly necessary.
Communications and correspondence, such as emails, letters, and records of telephone calls or on-site discussions about your storage agreement, enquiries, complaints, or feedback.
Security and access data, such as CCTV footage recorded on our premises, access logs, entry codes, and records of visits to our storage facilities where used for security, safety, and operational purposes.
Technical information, such as basic device and connection information, and usage information relating to any digital services we operate, where this is required for security, system administration, and service improvement.
We generally do not seek to collect special categories of personal data, such as information about health, religion, or other sensitive categories. If you choose to provide such information, it will only be processed where necessary and in accordance with data protection law.
Lawful bases for processing your data
Storage Tottenham Green only processes personal data where we have a lawful basis under data protection law. Depending on the context, we may rely on the following legal bases:
Contractual necessity. We process personal data to enter into and perform a storage agreement or other contract with you. This includes setting up your account, managing your storage unit, handling payments, and communicating with you about your contract.
Legal obligations. We process personal data where we must comply with legal or regulatory obligations, such as record-keeping requirements, tax and accounting rules, or obligations to assist law enforcement or regulatory bodies where this is lawful and appropriate.
Legitimate interests. We process personal data where it is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. This includes ensuring the security of our premises, preventing and detecting fraud, managing and improving our services, and handling customer queries and complaints.
Consent. In limited cases, we may process personal data based on your consent, for example for certain marketing communications. Where we rely on consent, you may withdraw it at any time, and we will explain how to do this at the point where consent is obtained.
How we use your personal data
We use personal data to operate, manage, and improve Storage Tottenham Green services. This includes the following purposes:
To set up and manage your customer account and storage contract, including identity checks where required, issuing access credentials, and administering your storage unit.
To process payments, issue invoices, handle billing queries, and manage any debts or disputes about fees or charges.
To maintain the security and safety of our premises, customers, and staff, including through the use of CCTV, access logs, and appropriate security monitoring.
To respond to enquiries, provide customer support, manage complaints, and communicate with you about changes to our services, policies, or terms and conditions.
To comply with our legal and regulatory obligations, including record keeping, responding to requests from authorities where lawfully required, and maintaining appropriate business and financial records.
To manage our business operations, including service improvement, internal reporting, and planning, where this is based on our legitimate interests and does not override your rights.
Data retention and storage
Storage Tottenham Green keeps personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to meet legal, accounting, or reporting requirements.
Customer account and contract records are typically retained for a period after your contract ends to enable us to respond to questions, handle disputes, comply with legal obligations, and maintain accurate business records. The exact retention period may vary according to the type of data and applicable legal requirements.
Payment and billing records are retained in line with tax and accounting rules. Security-related data, such as CCTV recordings and access logs, is generally retained for a shorter period, unless we need to keep it longer in connection with an incident, investigation, or legal claim.
At the end of the relevant retention period, personal data is securely deleted, anonymised, or otherwise put beyond use in accordance with our data retention procedures.
Data processors and third party recipients
We may share your personal data with trusted third parties who act as processors on our behalf. These service providers only process personal data under our instructions and are bound by contractual obligations to implement appropriate security measures and to protect the confidentiality of your data.
Examples of such processors may include payment processing providers, accounting and administrative service providers, secure data hosting and storage providers, and providers of security and access control systems.
We may also share personal data with third parties who act as independent controllers where this is necessary and lawful. These may include professional advisers such as lawyers or accountants, insurers, law enforcement agencies, courts, regulatory authorities, and any third party to whom we may choose to sell, transfer, or merge parts of our business, subject to appropriate safeguards.
We do not sell your personal data for marketing purposes.
International data transfers
Where we use service providers located outside the United Kingdom or European Economic Area, personal data may be transferred internationally. In such cases, we take steps to ensure that adequate safeguards are in place, such as recognised data transfer mechanisms or contractual protections, so that your personal data remains protected to standards that are essentially equivalent to those in the United Kingdom.
Your data protection rights
As a customer or user of Storage Tottenham Green services in the Tottenham Green area, you have various rights in relation to your personal data under data protection law. These include:
The right of access. You can request confirmation of whether we process your personal data and receive a copy of the data we hold about you, along with certain information about how it is used.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data relating to you.
The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
The right to restriction. You can ask us to restrict the processing of your personal data in certain cases, such as while we verify its accuracy or consider an objection raised by you.
The right to object. You can object to our processing of your personal data where it is based on legitimate interests or for direct marketing. We will respect your objection unless we have compelling legitimate grounds to continue processing or we need the data for legal claims.
The right to data portability. In some circumstances, you can request that we provide you with personal data you have given us in a structured, commonly used, machine readable format, or that we transmit it to another controller where technically feasible.
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdraw it.
Security of your data
Storage Tottenham Green takes appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include physical security at our premises, access controls, and administrative safeguards designed to ensure that personal data is only accessed by personnel who need it for legitimate business purposes.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we will take reasonable steps to bring them to your attention. The most current version of this Privacy Policy will always apply to how we process your personal data.
