Storage Tottenham Green Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Tottenham Green provides storage, removal, transport, and related services within the United Kingdom. By making a booking, using our services, or placing goods into our care, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means any individual, partnership, company, or other entity that books or uses our services.
Services means any storage, removal, packing, transportation, handling, or related services provided by Storage Tottenham Green.
Goods means all items, belongings, furniture, personal effects, equipment, or materials that are handled, transported, or stored by or on behalf of the Customer using our services.
Contract means the agreement between Storage Tottenham Green and the Customer, incorporating these Terms and Conditions and any written or verbal confirmation of a booking.
Scope of Services
Storage Tottenham Green provides storage facilities and associated removal and transport services for domestic and commercial customers. Our services may include collection of goods, loading, transportation, unloading, placement into storage, and subsequent redelivery or collection from storage. The precise scope of services for each booking will be as agreed between the parties and confirmed at the time of booking.
Booking Process
All services must be booked in advance. Bookings may be made by the Customer through our authorised booking channels. The Customer must provide accurate and complete information, including the collection and delivery addresses where relevant, access details, a description of the goods, approximate volumes or item lists, and any special handling requirements.
Any quotation provided is based on the information supplied by the Customer and is not binding if that information is inaccurate or incomplete. Quotations are normally provided on an estimated basis, and we reserve the right to amend or withdraw a quotation if the circumstances of the job differ from those originally described.
A booking is only confirmed when Storage Tottenham Green has accepted the booking and issued confirmation to the Customer. We reserve the right to decline any booking at our discretion. The Customer is responsible for checking all details of the booking confirmation and must notify us promptly of any errors or discrepancies.
Provision of Services and Access
The Customer is responsible for ensuring that we have adequate access to the property or premises at the agreed dates and times. This includes arranging parking, obtaining any required permissions or permits, and ensuring that doorways, staircases, lifts, and access routes are safe and reasonably clear.
If adequate access is not available, or if delays occur due to issues beyond our control, additional charges may apply to cover waiting time, extra labour, or rescheduling. We are not liable for any loss or damage arising from an inability to access the property or premises due to circumstances outside our reasonable control.
Customer Responsibilities
The Customer must ensure that all goods are properly prepared for collection, transport, or storage, and that they comply with all applicable laws and regulations. The Customer is responsible for:
Ensuring that goods are suitably packed where packing is not part of the agreed service.
Labelling fragile or special-care items clearly and notifying us in advance of any particularly valuable, delicate, or heavy items.
Removing any fixtures, fittings, or items attached to property unless our service explicitly includes such work.
Ensuring that any required disconnection of appliances is carried out by a competent person before collection.
The Customer confirms that they are the owner of the goods or are otherwise duly authorised by the owner to use our services in relation to those goods. The Customer agrees to indemnify us against any claim from a third party asserting ownership or rights over the goods.
Prohibited and Restricted Items
The Customer must not submit for transport or storage any items that are illegal, hazardous, or unsuitable for normal storage and removal operations. Prohibited items include, but are not limited to:
Explosives, weapons, ammunition, or similar items.
Flammable, corrosive, toxic, or otherwise dangerous substances, including gas cylinders and fuel.
Perishable items, including foodstuffs and plants, unless expressly agreed.
Animals or living organisms.
Waste, contaminants, or materials requiring special disposal procedures.
We reserve the right to refuse or remove any goods that, in our reasonable opinion, present a risk to health and safety, property, or the environment, or risk breaching any applicable law or regulation. The Customer will be responsible for all costs, losses, and liabilities arising from any breach of this clause.
Waste Regulations and Environmental Responsibility
Storage Tottenham Green operates in accordance with relevant UK waste and environmental regulations. We are not a general waste carrier unless expressly agreed under a separate arrangement. The Customer must not use our services to dispose of household or commercial waste, fly-tipped materials, or items requiring licensed disposal, unless a specific waste service has been agreed.
Where we agree to remove unwanted items, such removal will be carried out under applicable regulations, and additional charges may apply. The Customer remains responsible for accurately describing the nature and condition of any items for disposal. We may decline to remove items that, in our opinion, constitute hazardous or controlled waste, or that cannot be lawfully disposed of using our standard processes.
The Customer is responsible for any costs, penalties, or liabilities arising from the inclusion of regulated or prohibited waste in the goods, including where such inclusion leads to additional disposal charges, breach of environmental legislation, or enforcement action by authorities.
Payments and Charges
All charges will be as quoted or as subsequently adjusted in accordance with these Terms and Conditions. Unless otherwise agreed, charges are payable in advance of the service taking place, or on a schedule specified in the booking confirmation.
Payment must be made using an accepted payment method as notified to the Customer. We may request a deposit to secure a booking, particularly for larger moves or extended storage. Deposits are non-refundable except as expressly provided in these Terms and Conditions or required by law.
If payment is not received by the due date, we reserve the right to suspend or cancel services, refuse to release stored goods, and charge interest on overdue sums at the statutory rate or such other rate as may be specified in the booking confirmation. The Customer will be responsible for all reasonable costs and expenses incurred by us in recovering overdue amounts, including collection agency and legal costs.
Storage Period and Charges
Where goods are placed into storage, the storage period will begin on the date the goods enter our facility and will continue until we receive full payment and written instructions for removal or delivery. Storage charges are calculated in accordance with our current tariffs and are usually payable monthly in advance unless agreed otherwise.
If storage charges or other sums remain unpaid, we reserve the right to exercise a lien over the goods, retaining possession until all amounts owed have been paid in full. If any sums remain outstanding for more than a reasonable period, we may, after giving appropriate notice where required by law, sell or otherwise dispose of some or all of the goods to recover outstanding charges and costs. Any surplus after deduction of our charges and disposal costs will be held for the Customer, but we shall have no obligation to pay interest on any surplus funds.
Cancellations and Changes
The Customer may cancel or amend a booking by giving notice to us. The applicable cancellation or amendment terms will depend on the notice period provided and any specific terms set out in the booking confirmation. In general, we may apply the following principles:
Where cancellation is received with reasonable advance notice before the agreed service date, we may refund any prepayments, less any non-refundable deposit or reasonable administrative costs.
Where cancellation occurs at short notice, or where our team has already been dispatched or preparatory work has been carried out, we may retain all or part of the charges to cover our losses and costs.
Any changes to the booked date, time, or scope of services are subject to availability and may result in revised charges. We will inform the Customer of any such changes before proceeding.
We reserve the right to cancel or reschedule services where necessary due to events outside our reasonable control, including severe weather, road closures, industrial action, safety concerns, or equipment failure. In such cases, we will seek to agree an alternative date or provide a refund for services not provided, but we shall not be liable for any consequential or indirect losses arising from such cancellation or rescheduling.
Liability and Limitation
We will exercise reasonable care and skill in the provision of our services. However, our liability is subject to the limitations set out in this clause and elsewhere in these Terms and Conditions.
We are not liable for loss or damage to goods where such loss or damage arises from any of the following:
Inherent defects, flaws, or vulnerability in the goods.
Normal wear and tear, gradual deterioration, or atmospheric or climatic conditions.
Insufficient or unsuitable packing where packing was not carried out by us.
Acts or omissions of the Customer or any third party, including failure to provide accurate information or adequate access.
Events outside our reasonable control, such as natural disasters, extreme weather, war, terrorism, civil unrest, or governmental actions.
Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount, having regard to the value of the goods and the charges paid for the services. The specific liability limits may be stated in the booking confirmation or in any separate insurance or valuation agreement. The Customer is encouraged to obtain appropriate insurance cover for the full value of the goods if required.
We shall not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, loss of data, or emotional distress, arising out of or in connection with our services or these Terms and Conditions, even if such loss was foreseeable.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under applicable law.
Claims and Notification of Loss or Damage
The Customer must inspect the goods promptly upon delivery or collection and must notify us as soon as reasonably practicable of any apparent loss or damage. Any claim relating to loss, damage, or short delivery should be submitted to us in writing as soon as possible, together with supporting evidence where available.
Failure to notify us within a reasonable period may affect our ability to investigate the claim and may, where permitted by law, limit or extinguish our liability. We may require the Customer to allow us reasonable access to inspect any alleged damage before repairs or disposal are undertaken.
Insurance and Customer Cover
Where indicated in the booking confirmation, we may provide or arrange cover for goods in transit or storage, subject to specified terms, exclusions, and limits. It is the Customer's responsibility to review any such provisions and to decide whether the cover offered is adequate for their needs.
If additional insurance is required, the Customer must make suitable arrangements and confirm any requirements with us before the commencement of services. We are not responsible for any shortfall between the value of the goods and the amount recoverable under any insurance or cover.
Data Protection and Privacy
We will collect and process personal data relating to the Customer and, where relevant, their representatives in order to provide our services, manage bookings, and comply with our legal obligations. Personal data will be handled in accordance with applicable UK data protection laws. We will take reasonable steps to keep personal data secure and will only retain it for as long as necessary for the purposes for which it was collected or as otherwise required by law.
Subcontracting and Assignment
We may, at our discretion, subcontract all or part of the services to carefully selected third parties. Where we do so, we will remain responsible for the performance of the services to the Customer, subject to the limitations of liability set out in these Terms and Conditions.
The Customer may not assign or transfer their rights or obligations under the Contract without our prior written consent.
Termination
Either party may terminate the Contract in the event of a material breach by the other party that is not remedied within a reasonable period after written notice, or if the other party becomes insolvent or is unable to pay its debts as they fall due. Termination shall not affect any accrued rights or remedies, including our right to recover outstanding charges or enforce a lien over goods in storage.
Governing Law and Jurisdiction
These Terms and Conditions and any Contract between Storage Tottenham Green and the Customer shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with the Contract or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights the Customer may have under applicable law.
General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.
No waiver of any breach of these Terms and Conditions shall be deemed a waiver of any subsequent breach. Any variation of these Terms and Conditions must be agreed in writing by an authorised representative of Storage Tottenham Green.
These Terms and Conditions, together with any booking confirmation and any other documents expressly incorporated, constitute the entire agreement between the parties in relation to the services and supersede any prior understandings or representations, whether oral or written.
